Terms of service

1. Acceptance of Terms

By accessing or using the OwlSpinney website and purchasing products including keyboards, controllers, and headphones, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2. User Obligations & Prohibited Conduct

You agree to use OwlSpinney solely for lawful purposes and in a manner that does not infringe the rights of others. Prohibited activities include, but are not limited to:

  • Using automated scripts, bots, or scraping tools to access or collect data from our site.
  • Interfering with the security, integrity, or operation of our website or services.
  • Misrepresenting your identity or providing false information during purchase.
  • Reselling products purchased from OwlSpinney without prior written consent.

3. Product Information & Pricing

We strive to ensure that all product descriptions, images, and pricing on our site are accurate. However, errors may occur. OwlSpinney reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. Prices are listed in the applicable currency and do not include shipping or taxes unless stated otherwise.

4. Orders & Payment

By placing an order, you agree to provide accurate and complete payment information. OwlSpinney reserves the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraudulent activity. Payment is processed securely through third-party providers; we do not store your full payment details.

5. Shipping & Delivery

We aim to process and ship orders within the estimated timeframe shown at checkout. Delivery times are estimates and not guaranteed. Risk of loss and title for products purchased pass to you upon delivery to the carrier. OwlSpinney is not responsible for delays caused by customs, carriers, or events beyond our control.

6. Refund & Return Policy

OwlSpinney offers a 30-day return policy from the date of delivery for most products, provided they are unused, in original packaging, and in resalable condition. To initiate a return, please contact us at [email protected] with your order number and reason for return.

  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds will be processed to the original payment method within 5-10 business days.
  • Non-returnable items: Clearance or final sale items, opened software, and personalized products are not eligible for return unless defective.
  • Return shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error.

7. Limitation of Liability

To the fullest extent permitted by applicable law, OwlSpinney and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of our website or products, even if advised of the possibility of such damages. Our total liability for any claim arising from these terms or your purchase shall not exceed the amount paid by you for the product giving rise to the claim.

8. Intellectual Property Rights

All content on the OwlSpinney website, including text, graphics, logos, images, product designs, and software, is the property of OwlSpinney or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or exploit any content without our express written permission. The OwlSpinney name and logo are trademarks of OwlSpinney and may not be used without authorization.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to such processing and warrant that all data provided by you is accurate.

10. Changes to Terms

OwlSpinney reserves the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of the site after any changes constitutes acceptance of the new terms. We encourage you to review this page periodically.

11. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.