Refund policy

Refund Policy

At OwlSpinney, we are committed to ensuring your satisfaction with every purchase of Keyboards, Controllers, and Headphones. If you are not entirely satisfied with your order, we offer a straightforward refund process in compliance with applicable consumer protection laws.

Eligibility for Refunds

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required for all refund requests.

Non-Refundable Items

The following items are not eligible for refunds:

  • Opened or used software, including digital downloads.
  • Items damaged due to misuse, neglect, or unauthorized modifications.
  • Gift cards or promotional items.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our support team at [email protected] with your order number and reason for the return.
  2. Our team will provide you with a return authorization and shipping instructions.
  3. Pack the item securely, including all accessories and original packaging, and ship it to the address provided.
  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refund Processing

If your refund is approved, the amount will be credited to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or incorrect.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us immediately at [email protected]. We will arrange a replacement or full refund, including any return shipping costs, after verifying the issue.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

Contact Us

For any questions or concerns regarding our refund policy, please email us at [email protected]. We aim to respond within 24 hours on business days.